997x Banking: Deposits, Withdrawals and Your Account Balance
Your 997x account wallet connects directly to bKash, Rocket and Upay — the payment rails Bangladesh already uses every day. Every deposit and withdrawal moves through your signed-in account area, where the fields, limits and verification steps are shown in real time.
When you are ready to add funds, the deposit counter is inside your signed-in account area — not on the public homepage. Open it and you will see the payment methods available for your account, including bKash, Rocket and Upay. Each method shows its own set of fields: the wallet number, the amount and a confirmation step. Follow exactly what the screen shows rather than any external instruction, because the fields and minimum amounts displayed there are the ones that apply to your account at that moment. Once you confirm, the transaction reference appears on screen — keep it until your balance updates. We do not publish fixed processing windows because timing depends on the payment network at the time of your transfer.
Open the deposit counter
Log in and navigate to the banking or wallet section of your account. The deposit option is listed there alongside your current balance.
Choose your payment method
Select bKash, Rocket or Upay from the options shown. Only the methods active for your account region will appear.
Enter the amount and confirm
Type the amount into the field provided, check the summary screen, then confirm. The screen will show a reference number for this transaction.
Check your account balance
Once the payment network processes the transfer, your 997x balance updates. The transaction also appears in your account history with a status label.
MOVING MONEY OUT
Withdrawing Funds Back to Your Wallet
Withdrawals from your 997x account go back to the wallet or bank method you have on file. Head to the withdrawal section inside your account area — it sits alongside the deposit counter. The screen will show the methods available for your account, the minimum withdrawal amount and any identity check that needs to be completed before the request is processed. Enter the amount you want to move out, confirm the destination wallet number, and submit. A reference number is generated for each withdrawal request; note it down in case you need to follow up with our support team. We do not state fixed payout windows because network timing varies, but your account history will reflect the status as it updates.
Go to the withdrawal section
Inside your signed-in account, open the banking area and select the withdrawal option. Your available balance is shown before you enter an amount.
Pick your payout method
Choose the wallet — bKash, Rocket or Upay — that matches the one registered to your account. Mismatched wallet numbers will not process.
Enter the amount and verify
Type the withdrawal amount, complete any identity or wallet-ownership check the screen requests, then confirm the request.
Save your reference number
A reference is generated on confirmation. Keep it alongside your wallet transaction record in case you need to raise a query with support.
ACCOUNT VERIFICATION
Completing Your 997x Account Identity Check
Before certain account actions become available — including higher withdrawal amounts — your account area may prompt an identity check. The fields and documents requested are shown directly inside your account; we do not publish a fixed document list here because the requirements shown to you depend on your account status at the time. When the prompt appears, follow only the instructions on that screen. Upload or enter exactly what is asked, nothing more. If a step is unclear, our support team can walk you through what the screen is requesting without you needing to share sensitive documents outside the platform. Completing the check unlocks the account functions tied to it, and the status updates in your account profile once the review is done.
Watch for the verification prompt
Your account area will display a prompt when an identity check is needed. It appears before the relevant action rather than as a separate notification.
Follow the on-screen fields only
Enter or upload exactly what the screen requests. The fields shown are specific to your account status — do not send documents through any other channel.
Contact support if a step is unclear
If any field or instruction is confusing, reach out to the 997x support team. They can clarify what the screen is asking without requiring you to share documents externally.
Check your profile for status updates
Once the review is complete, your account profile reflects the updated verification status. Functions tied to that check become available from that point.
PAYMENT METHODS
Payment Options on 997x
Your 997x account supports the mobile wallet and bank transfer options that Bangladesh uses most. Each method is available directly inside the account banking area — select the one that matches your registered wallet when you deposit or withdraw.
bKash
Deposit and withdraw using your bKash mobile wallet number registered to your 997x account.
Rocket
Use your Rocket wallet for account top-ups and withdrawal requests through the banking section.
Upay
Upay transfers are available for both deposits and withdrawals where shown in your account area.
Bank Transfer
Bank transfer options may appear in your account banking section depending on your account region and eligibility.
TRANSACTION MATCHING
Matching Your Wallet Transactions to Your 997x Account
Every deposit and withdrawal on 997x generates a reference that appears both in your account history and in your mobile wallet's own transaction log. Keeping these two records aligned is the fastest way to resolve any discrepancy without waiting for support.
Reference numbers
Each transaction generates a unique reference on the 997x side. Note it at the time of the transaction and match it against the reference your bKash, Rocket or Upay app shows for the same transfer.
Status labels in account history
Your account history shows a status for each transaction — pending, completed or flagged. If the wallet shows a completed transfer but the account still shows pending, the reference number is what support will ask for first.
Account history log
Open the transaction history inside your signed-in account to see a timestamped list of deposits and withdrawals. Each entry shows the method used, the amount and the current status.
Evidence to keep
Screenshot or note the wallet confirmation and the 997x reference together. If you need to raise a query, having both on hand shortens the resolution process significantly.
ACCOUNT SAFEGUARDS
How 997x Protects Your Account and Transactions
Account security on 997x works across several layers — from the domain you access to the wallet ownership checks built into the withdrawal flow. Knowing where each layer sits helps you use the platform confidently.
Domain check
Always access your account through 997x. Bookmark the address directly rather than following links in messages. The correct domain is the first line of defence against phishing attempts targeting your account credentials.
Identity verification
The account verification process confirms that the person operating the account matches the registered details. This check protects your balance by making it harder for an unauthorised party to request a withdrawal.
Wallet ownership confirmation
Withdrawals are processed only to the wallet method registered to your account. If you need to update your wallet details, do so through the account settings area and follow the confirmation steps shown there.
Support contact path
If you notice an unrecognised transaction or cannot access your account, contact the 997x support team through the published channel on the site. Do not share account credentials or OTP codes with anyone claiming to represent support outside that channel.
COMMON QUESTIONS
997x Banking Questions Answered
These are the questions we hear most often about depositing, withdrawing and managing your account balance on 997x.
Which payment methods can I use to deposit on 997x?
Your account banking area shows the methods active for your region. bKash, Rocket and Upay are the primary mobile wallet options available for Bangladesh accounts. Select the one that matches your registered wallet when you open the deposit counter.
How do I know my deposit has reached my 997x balance?
Once the payment network confirms the transfer, your account balance updates and the transaction appears in your account history with a completed status. Keep the reference number from the deposit screen until you see that update.
What do I need to complete before my first withdrawal?
Your account area will show any pending verification steps before a withdrawal can be processed. Follow the fields displayed on that screen. If an identity check is required, complete it through the account area rather than any external channel.
Is there a minimum amount for deposits or withdrawals?
The minimum amounts for each payment method are shown inside your account banking area at the time of the transaction. We do not publish fixed figures here because they can vary by method and account status.
What should I do if my deposit shows in my wallet but not in my 997x account?
Note the reference number from both your wallet app and the 997x transaction screen, then contact our support team through the published channel on the site. Having both references ready shortens the time needed to locate and resolve the discrepancy.
Can I use a different wallet for withdrawals than the one I deposited with?
Withdrawals are processed to the wallet method registered to your account. To change your registered wallet, go to account settings and follow the confirmation steps shown there before submitting a withdrawal request.