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These terms set out what 997x expects from you and what you can expect from us when you open an account, place activity on the platform, or use any payment method including bKash, Rocket or Upay. Access to the platform depends on your local law and eligible region, so read this page before you proceed.
By creating and using an account on 997x, you confirm that you have read, understood and accepted these terms in full. The terms apply to every action taken through your account — browsing the lobby, funding your wallet via bKash, Rocket or Upay, placing activity on any game or sports market, and requesting a withdrawal back to your registered payment method. If any part of these terms conflicts with a supplementary policy published elsewhere on the site, the supplementary policy governs for that specific subject, and these general terms govern everything else. We may update these terms when our operational or legal position requires it. When that happens, we will post the revised version with the date it takes effect. Continuing to use the account after that date means you accept the updated terms. If you do not accept a change, you should stop using the account and contact our support team to close it. These terms do not override or replace applicable local law in Bangladesh or any other eligible region — where local law differs, local law takes precedence. Eligibility to use the platform is always subject to the laws of your jurisdiction.
Not every interaction on the platform falls under the same rule. This section maps clearly which activities these terms govern and where other documents or third-party rules apply instead. Knowing the boundary helps you understand which policy to read when something needs clarification.
Your login credentials, account registration details and the actions you take while signed in are fully governed by these terms. You are responsible for keeping your password secure and for all activity that occurs under your account.
Deposits and withdrawals made through bKash, Rocket or Upay are subject to both these terms and the individual rules of each payment provider. 997x applies its own transaction limits and verification steps; the payment provider applies its own separately.
Game titles, lobby content, sports markets and promotional notices published on this site are governed by these terms. Where a game provider such as PG Soft, Pragmatic Play or Habanero publishes its own game rules, those rules govern gameplay mechanics inside that title.
Any external site you reach by following a link from 997x operates under its own terms and privacy policy. We do not control those services and these terms do not extend to them. Always check the relevant third-party policy before sharing information with an external service.
These terms are not one-directional. You hold a set of practical entitlements that you can act on at any point while your account is active. Your transaction history — including every bKash deposit, Rocket transfer and Upay withdrawal — is accessible from the account wallet section once you are signed in. If you believe a record is wrong, you can raise a correction request through the support channel and we will review the relevant log. You can update your registered account details, such as your contact number or linked payment method, by following the steps shown in your account settings page. If you want to understand how a specific term applies to your situation, our support team can walk through it with you. You also have the right to request account closure at any time by contacting us directly — closure does not erase your transaction history, which we retain in line with our data retention rules. Availability of any of these actions depends on your local law and eligible region.
Sign in and open the wallet section to see a full log of your deposits, withdrawals and activity timestamps. If a transaction shows a status you do not recognise, note the reference number and bring it to support.
Your registered name, phone number and linked payment method can be updated through account settings. Some changes require identity verification steps as shown on the settings page — follow the instructions displayed there.
If any clause in these terms is unclear, contact our support team with the section reference. We will respond through the same channel you used and log the interaction on your account for your records.
You may ask us to close your account at any time. Submit the request through live chat or email support. Your transaction history remains on record after closure in accordance with our data retention obligations.
If you have a question that these terms do not answer clearly, or if you need to act on one of the rights described above, the routes below are the published channels you can use. Contact us through the method that suits your situation — routine wallet queries and urgent account issues both go through the same team.
Open the chat widget on any page of the site while you are signed in. Use this for time-sensitive questions about your account status, a pending wallet transaction, or a term you need clarified before proceeding.
Send your query to the support email address listed in your account dashboard. Include your account reference number and the specific clause or transaction you are asking about so we can respond with the right context.
The help section in your signed-in account area holds published answers to common policy questions, including how transaction limits work and how to read your wallet log. Check there first before opening a new support thread.
Responsible handling of your account data sits at the centre of how these terms are built. Here is how each key area works in practice, so you know what to expect and where to go if something changes.
Account data you submit — including the phone number linked to your bKash or Rocket wallet — is held solely for the purpose of running your account and processing transactions. We do not sell account data to third parties. Our full data policy is published separately in the Privacy Policy section.
We use session and preference cookies to keep your account signed in across pages and to remember your lobby preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the platform functions on your device.
You are responsible for the security of your login credentials. If you believe your account has been accessed without your permission, contact us immediately through live chat so we can place a hold and investigate. Do not share your password with anyone.
When these terms change, the revised version is published on this page with the effective date clearly shown at the top. We do not send automatic notifications for every minor update, so checking this page periodically is your responsibility as the account holder.
The questions below cover the situations account holders most commonly ask about when reading these terms for the first time. If your question is not here, contact support through the routes listed above.
Yes. Any deposit or withdrawal you make through bKash, Rocket or Upay is subject to these terms as well as the payment provider's own rules. If there is a conflict between the two, the payment provider's rules govern the transaction mechanics and our terms govern the account-level obligations.
We publish the updated terms on this page with the date they take effect. Continuing to use the account after that date means you accept the changes. If you do not agree, contact our support team before that date to discuss your options, including account closure.
Access to 997x depends entirely on your local law and eligible region. We do not override or circumvent local legal restrictions. It is your responsibility to confirm that using this platform is permitted under the laws of your jurisdiction before creating or continuing to use an account.
Open the wallet section of your signed-in account, note the transaction reference number, and contact support through live chat or email. Include the reference number and the amount in question. We will review the transaction log and respond through the same channel.
Game mechanics within titles supplied by studios such as Pragmatic Play, PG Soft or Habanero are governed by that studio's own published game rules. Our terms govern your account, your wallet and your access to the lobby — not the internal rules of individual game titles.
Contact our support team through live chat or email with a clear request to close your account. We will process it and confirm closure. Your transaction history is retained after closure in line with our data retention rules, and you can request a copy by contacting us.